Privacy policy

What personal data we collect and why

Pleso Prijevoz is committed to protecting customers’ personal data by collecting only the necessary basic information required to fulfill our obligations; informing customers how the collected data is used; and regularly giving customers the choice regarding the use of their data, including the option to have their name removed from lists used for marketing campaigns. All user data is kept strictly confidential and is accessible only to employees who need it to perform their work. All employees of Pleso Prijevoz and its business partners are responsible for respecting privacy protection principles.

Cookies

Cookies are text files placed on the user’s computer by the server to collect standard internet log information and visitor behavior information. This information is then used to track how visitors use the website and to compile statistical reports on website activity.

We use the following cookies:

Essential cookies are required for the website to perform basic functions. These cookies allow you to navigate the website and use the features you requested.

By using this website, you agree to the use of cookies. You can block cookies and still browse the website, but its functionality may be significantly reduced.

If you have an account and log in to this website, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

How long we keep your data

For users who register on our website (if any), we also store the personal data they provide in their user profiles. All users can view, edit, or delete their personal data at any time (except they cannot change their username). Website administrators can also view and edit that information.

What rights you have over your data

If you have an account on this website, you can request an exported file of the personal data we hold about you, including any data you provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For additional information, please see the general terms of transport and the terms of purchasing online tickets.

Contacts and information

Zagreb – general passenger information


Zagreb – lost luggage delivery information

Zagreb – complaints

  • Phone: 01 / 6331-935
  • Phone: 01 / 6331-932
  • Email: plesoprijevoz@plesoprijevoz.hr
  • Address: Avenija Marina Držića 4, 10000 Zagreb
  • Service: Quick ticket purchase